Store return would be the quickest form of return. As an Ikea family member, you can return as many items as you want. You can either make your return at their store or simply request a return online according to the Ikea return policy. Ikea tries to make the process as simple as possible. In addition, you will get a full refund on your return. This means you will not have to pay any shipping charges or any other hidden charges. Ikea offers multiple ways to return your product and all of them are free. This will help you provide proof and make your return successful. You simply have to make your return within 180 days instead and carry your purchase receipt with you. Yes, for the satisfaction of its customers, Ikea accepts open returns as well. Also, keep your product in its original condition, and in case of a damaged product, contact Ikea immediately. It is also recommended to carry your receipt with you at the time of return. For Ikea family members this return period is extended to 30 more days. The Ikea return policy provides a safe shopping experience to all its customers with the 365 days return period. Do I have to disassemble the furniture before returning?. ![]() Once the products have left the central warehouse we will process a refund for product, however, the delivery charge will not be refunded.Ĭancellation is not possible within 24 hours of the start of the delivery time window.Į.g. If your delivery window is 10am-2pm, you must cancel by 9.59am latest on the previous day. If you cancel your order before the goods are dispatched from our central warehouse you will be entitled to a full refund of product and services. This means we are not able to alter the order once payment has been processed. Once your online order is processed we pick and hand over your items immediately to our delivery provider. We see the delivery and returning of goods as a joint responsibility if the products are damaged due to absence or condition of packaging this can affect the amount we refund you. ![]() Please note that if you opt for a pickup for your refund we require you to keep the box and any packing material that came with the parcel, in a condition that allows us to transport the products safely. Write to us at or chat with us online or call us at 18004194532 for further questions Have more questions about returns? Write to us at or chat with us online or call us at 18004194532įor Returns or Exchange of Articles, Pick Up charges are applicable. ![]() Our products are completely safe to purchase and return. We are taking additional steps to ensure all the products customers buy goes through high standards of sanitization. We have passed the Government Audit for safety before resuming operations and to secure we receive our valuable customers back in the store. Our store re-opening is compliant with the highest safety standards put in place by local authorities as well as our global safety standards. The customer care team will guide on the returns process on a case to case basis. We have never done this before, but are putting in place to ensure store visit will be of value for the customers, given the current situation. Our customer care team will gladly assist in every step to make returns experience hassle-free. We encourage customers to share the pictures of the articles to be returned with our Customer Support team at before visiting the store. Our customer care team is working around the clock to make returns as safe as possible. Our teams have put in place necessary measures to safeguard the customer’s health as well as interest in shopping for IKEA products. To ensure the hygiene of the products and to assure our customers buy safe products we have made some exceptions to our RETURNS and EXCHANGE POLICY As we are in this together, the health of our customers and co-workers is our focus. To ensure our customers have a safe shopping experience with IKEA, we have come up with exceptions to the return policy during COVID-19. Returns Policy – It’s ok to change your mind, we support you in the safest way!ĭuring these unusual times, the safety of our customers and co-workers are our highest priority.
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